Fencify Capture Support

Fencify Capture is an iOS field-measurement app for authorized users of Fencify customer accounts. It records fence-line geometry for review and syncs approved captures to the customer’s Fencify tenant. The app measures and records geometry; it does not infer a price.

GET HELP
Email steve@fencify.io for help with sign-in, camera access, AR tracking, offline captures, syncing, account access, or data requests. Include your name and company, Fencify tenant, iPhone model and iOS version, app version, capture ID when relevant, the exact message shown, and the steps that led to the issue. Do not send passwords, precise site coordinates, site photos, or customer-sensitive details unless Support specifically requests an approved diagnostic copy.

CAMERA PERMISSION
Fencify Capture needs camera access for augmented-reality measurement. Open iPhone Settings, choose Apps, choose Fencify Capture, and turn on Camera. Return to the app and try the capture again. If capture still cannot start, restart the iPhone and email Support with the device and error details. The live camera view supports AR tracking. Measurement markers and coordinates are recorded, not video. Site photos are separate and optional.

TRACKING QUALITY
Work in good, even lighting; point the camera toward textured ground; move steadily; keep the phone stable; and pause if tracking is Limited or Lost. Do not place a marker while tracking is lost. Review every segment before syncing. Verify any critical span with a tape or wheel and use the app’s calibration or manual segment override when needed.

LOCATION PERMISSION
Location is optional. When allowed, the app may attach an approximate GPS centroid as a reference tag. Location is not used to calculate fence lengths. Measurement and sync continue to work when Location is denied.

OFFLINE CAPTURE AND SYNC
Offline captures remain in protected app storage and queue for sync. When service returns, reconnect the iPhone, open Fencify Capture, open Queue or Recent Captures, and retry the queued item if needed. Keep the app open until it shows a synced status, then confirm the layout reached the destination estimate. Do not uninstall the app, delete the capture, or sign out while an important capture is waiting to sync.

ACCOUNT OR DATA DELETION
Your company controls the business records in its Fencify tenant. Contact your company’s Fencify administrator first for account, correction, or deletion requests. If the administrator cannot help, email steve@fencify.io with your name, company or tenant, and the capture ID or account email needed to locate the request. Fencify will verify the request and coordinate with the customer when the customer controls the record. Unsynced captures can be deleted in the app. Synced local copies are purged from the device 30 days after sync; deleting the device copy does not delete the customer’s tenant record.

PRIVACY
Read the Fencify Capture Privacy Policy at https://www.fencify.info/privacy.

FENCIFY, LLC
steve@fencify.io
https://www.fencify.info/
3707 Utica Pike, Jeffersonville, IN 47130